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Outbound Phone Call

Outbound Phone Call placeholder

Outbound Phone Call enables Subagents to trigger phone-based outreach for confirmations and follow-ups.

When to use this tool​

  • Appointment confirmations
  • Callback automation
  • Time-sensitive outbound notifications

Configuration​

  • Configure call handling target
  • Define caller context and trigger conditions
  • Set confirmation and retry behavior

Outbound Phone Call config placeholder

Example usage​

User prompt:

Call this customer and confirm their appointment.

Expected behavior:

  • Initiates outbound call flow
  • Returns call initiation/result status
  • Logs call outcome for operational follow-up

Outbound Phone Call example placeholder

Validation checklist​

  • Confirm tool is attached to correct Subagent
  • Test both success and failure path in Preview
  • Verify deployed behavior in Interact for real user phrasing

Common issues​

  • Missing call target configuration prevents execution
  • Invalid voice/channel setup causes failures

Best practices​

  • Use explicit consent and confirmation policy
  • Restrict usage to dedicated call Subagents